PURCHASE CONDITIONS AND PAYMENT METHODS

1.INTRODUCTION

The present General Conditions of Sale will expressly regulate the relations between Nac Complementos and the users who register and / or acquire products through the online store of the official website.

These conditions affect all customers, regardless of the country from which the order is placed, and are always applicable except in the case of prior cancellation.

The general conditions can be modified punctually, so it is convenient that the client should consult them every time they make a new order. The new conditions will be applicable as of their publication on the Internet.

When the customer places an order, it is understood and implied that he has accepted the general conditions of sale after having read them. Not reading them does not exempt from the responsibilities established here.

2. USER OBLIGATIONS

The User agrees, in general, to use the Shop, to buy the products and to use each of the services of the Shop diligently, in accordance with the law, morals, public order and the provisions of these General Conditions, and must also refrain from using them in any way that could prevent, damage or impair the normal functioning and enjoyment of the Shop by Users or that could harm or cause damage to the goods and rights of Nac Complementos, its suppliers, users or in general of any third party.

3. PRODUCTS AND PRICES

Nac Complementos reserves the right to decide, at any time, the Products that are offered to the Users through the Shop. Likewise, Nac Complementos reserves the right to stop providing or facilitating access and use at any time and without prior notice of any of the different kinds of Products offered in the Shop.

The Products included in the Shop will correspond in the most reliable way possible that allows web display technology to the Products actually offered. The characteristics of the Products and their prices appear in the Shop.

The sale prices are shown in Euros and include the VAT Tax. The cost of the shipping service will be borne by the customer and will be added to the total amount of the selected products. The final price (the sum of the sale price and the shipping service charges) will appear before confirming the order and ending the contracting process.

4. ORDERS AND PURCHASE

Orders can be placed 24 hours a day, 365 days a year on the Shop’s website. To place their orders, customers do not need to sign up for an account, but it is advisable to do so to access the advantages that this entails. To create your account and for security reasons, the customer must enter the following information:

Name and surname.

ID Card / VAT No.

Company name (optional)

A telephone to contact the customer.

A physical address for sending the order.

An email address that will be used to confirm your order.

Once the order is placed, it will not be considered confirmed until the customer’s bank ratifies the payment. Once it is confirmed, the client will receive an email where they will be asked to verify that the information they have provided is correct. These measures are necessary to avoid possible bank frauds and ensure your safety, as well as to avoid possible errors in sending the order. The deadline between placing the order and the date of the first delivery attempt by the courier company at the address indicated in the order is between 3/4 working days (Monday to Friday), depending on the destination and time in which the order has been placed.

5. PROCEDURE AND FORM OF PAYMENT OF THE PRODUCTS

Within a maximum period of twenty-four (24) hours, Nac Complementos “will send an email to the User, confirming the purchase. Such e-mail will assign a reference code of the purchase, and will detail the characteristics of the Product, its price, the shipping costs and the details of the different options to make the payment of the Products to Nac Complementos.

The User who purchases a product through the Shop must make the payment through the payment systems specifically detailed in the Shop.

Payment by Paypal will have a 4% commission

Nac Complementos will file the electronic documents in which the contract is formalized, sending a copy to the User once the purchase is made.

The order confirmation sent by Nac Complementos is not valid as an invoice, only as proof of purchase. Nac Complementos will send the corresponding invoice together with the Product.

6. MODALITY AND DELIVERY TERMS

The products purchased in the Shop are delivered by private courier at the address indicated by the customer at the time they placed their order. It is the client’s responsibility to provide accurate and complete information, such as the street, zip code, city and a valid telephone number. Nac Complementos will not be, in any case, responsible for any delay in delivery that is due to the completion of an incorrect or incomplete address by the client.

The deadline between placing the order and the date of the first delivery attempt by the courier company at the address indicated in the order is between 3/7 working days (Monday to Friday), depending on the destination and time in which the order has been placed. For orders placed before 4:00 p.m., the processing of the order will be on that same day. Orders placed after 4:00 p.m. will be processed the next business day. The time of collection of orders in our facilities by the Transport Agency can vary due to external factors, and therefore the processing of shipments can be managed on the same day or the next day.

Nac Complementos is not responsible for the consequences derived from the delay of shipment or a loss of the package if both assumptions are due to causes beyond their responsibility. That is, if the loss or deterioration is caused by persons outside the contract of carriage, by the customer or for unforeseeable or insurmountable reasons or reasons of force majeure, In case the liability is attributable to Nac Complementos, the loss will be covered by the insurance.

7. RECEPTION OF GOODS

When you receive the goods, it is essential to indicate on the delivery note the carrier gives you to sign any incident that may be in the state of it or on the packaging and you must communicate such incidence to Nac Complementos by e-mail to NAC mail within a maximum period of 24 hours from the reception of the package. If the package shows significant damages with which it is believed that the product could have suffered damages, it should be rejected and Nac Complementos should be immediately notified about them.

8. RETURN OF GOODS

The return of non-defective merchandise as a rule is not accepted. Even so, in special cases as an exception, the return is accepted, but always with the prior approval of Nac Complementos, assigning it an “RMA” number that must appear at the time of the return.